1.1 Introduction We are committed to safeguarding the privacy of EQFix users and website visitors.
1.2 EQFix as data controller This policy applies where we are acting as a data controller with respect to the personal data of EQFix users and website vistiors; in other words, where we determine the purposes and means of the processing of that personal data.
1.4 User settings Our website and application incorporates privacy controls (settings) which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information. You can access the privacy controls via the settings in the EQFix app or website application.
1.5 Mobile Planning Solutions bvba In this policy, "we", "us" and "our" refer to Mobile Planning Solutions bvba. For more information about us, see Section 10.
This document was created using a template from SEQ Legal (https://seqlegal.com).
How we use your personal data
3.1 Introduction In this Section 3 we have set out:
the general categories of personal data that we may process;
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
3.2 Usage data We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
3.3 Account data We may process your user profile data ("account data"). The account data includes your name, email address, country and language. The source of the account data is your entry at registration. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
3.4 Profile data We may process the information included in your personal profile on our website/application ("profile data"). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
3.5 Service data We may process your personal data that are provided in the course of the use of our services ("service data"). The service data may include information about your horses, connection to friends and professionals, locations you visited, The source of the service data is you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
3.6 Publication data We may process information that you post for publication on our website/application or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
3.7 Enquiry data We may process information contained in any enquiry you submit to us regarding services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.
3.8 Transaction data We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website/application ("transaction data"). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website/application and business.
3.9 Notification data We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters as well as to our in-app notifications ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
3.10 Correspondence data We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website/application will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website/application and business and communications with users.
Providing your personal data to others
4.1 Disclose personal data to our group of companies We may disclose your first name, last name, email address, address and age to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
4.2 Disclose your personal data to insurers or professional advisers We may disclose your first name, last name, email address, address and age to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4.3 Third party suppliers We may disclose your first name, last name, email address, address, age, device IP address and device type to our suppliers or subcontractors identified in the list below insofar as reasonably necessary for using the services provided by these suppliers or subcontractors.
List of third party software
Facebook plugin for login and registration to our application
Used for creating faster and easier access to our application
Information we retain from Facebook is: First name, last name, email address, date of birth More information can be found on: https://developers.facebook.com/docs/facebook-login/web/login-button Google analytics We use Google analytics to track the user behaviour on our website and application. This tracking is done by means of cookies (see chapter 9) For means of tracking, we can also store your IP address More information about the privacy on Google services can be found on: https://policies.google.com/privacy
Google Adsense Google Adsense is used to be able to display targeted advertising to our users.
The targetting is done by storing cookies on your computer or mobile device. This saving of cookies on your device is the responsibility of Google (see chapter 9)
More information about the privacy on Google services can be found on: https://policies.google.com/privacy
LocationIQ To be able to search in a radius around a certain location specified by the user, we use a third party software called LocationIQ
We communicate your location to LocationIQ, however, not linked to your personal identifiable information
Stripe To process payments of our users to upgrade their membership, we use a third party software called Stripe.com
We communicate your address to Stripe, however, this is not saved overthere and purely used for your safety by means of checking the validity of the payment request.
Emergency call provider Cavalor: To generate the feeding schedule of your horse, we use the services of MyCavalor, provided by Cavalor.
To allow this to work we communicte your First name, last name and email address to Cavalor
TradeTracker The sponsored feeds and banners on the EQFix application are supplied by TradeTracker
The targetting is done by storing cookies on your computer or mobile device. This saving of cookies on your device is the responsibility of Google (see chapter 10)
4.4 Financial services Financial transactions relating to https://eqfix.eu and the EQFix app are handled by our payment services provider: Stripe (https://stripe.com) . We will share transaction data with our payment service provider only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at https://stripe.com/be/privacy .
4.6 Disclose personal data for legal purposes In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
International transfers of your personal data
5.1 Introduction In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
5.2 Hosting locations The hosting facilities for our website are situated in Gravelines, France. Our data is back-upped daily in an encrypted way to AWS data centres located in Paris, France. The European Commission has made an "adequacy decision" with respect to the data protection laws of France. Transfers to each other country in the EEA region will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.
5.3 Locations of subcontractors All our third party software providers are situated in the EEA region, except for LocationIQ.
Google: Dublin, Ireland Eemshaven, Netherlands Hamina, Finland St Ghislain, Belgium Facebook: Dublin, Ireland Lulea, Sweden Stripe: Dublin, Ireland Cavalor: The Netherlands TradeTracker: London, United Kingdom The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.
As mentioned at the beginning of this paragraph, 1 of our third partie suppliers is not located in the EU: LocationIQ. However, we only communicate a location to this subcontractor, without linking this data to your personal identifiable information. In other words, no personal information is leaving the EEA region because of this collaboration.
5.4 User acknowledgement You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
Retaining and deleting personal data
6.1 Introduction This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
6.2 Data storage in time Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 Data retention We will not retain your personal data longer than necessary. However it is not possible for us to specify in advance the exact period for which your personal data will be retained. Therefore, we will determine the period of retention based on the following criteria.
Your personal information will be deleted from our databases and systems when:
- the user requests the deletion of his data
- the user is cancelling his account on our services
We may also notify you of changes to this policy by email or through the private messaging system on our application.
8.1 Your principle rights Your principal rights under data protection law are:
the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
8.2 Request access to your personal data You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data by navigating to https://app.eqfix.eu/profile_page when logged into our application.
8.3 Data rectification You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
8.4 Immediate erasing of your data In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
8.5 Restrict the use of your personal data In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
8.6 Right to object to our processing You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
8.7 Right to object to direct marketing You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
8.8 Right to object to our direct marketing You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
8.9 Right to object to our processing for scientific or historical research You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
8.10 Consent To the extent that the legal basis for our processing of your personal data is consent and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
8.11 Right to lodge a complaint If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
8.12 Exercise your rights You may exercise any of your rights in relation to your personal data by emailing our data protection officer (firstname.lastname@example.org), in addition to the other methods specified in this Section 8.
9.2 What are cookies? A cookie is a small text file which a website or application is saving on your computer or mobile device the moment you are surfing this site or application. This way, the website or application can remember the pages you visited and the preferences you have (e.g. username, language, font size, and others). By doing this, the site or application makes sure you don't have to repeat this information at every visit, making your user experience better.
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- Google Analytics (_ga)
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9.5 Managing cookies Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a ) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on our website.
10.1 Website owner This website is owned and operated by Mobile Planning Solutions BVBA
We are registered in Belgium under registration number BE0687.651.014, and our registered office is at Stuiversstraat 1, 8020 Oostkamp
Our principal place of business is at Stuiversstraat 1, 8020 Oostkamp
You can contact us:
(a ) by post, to the postal address given above;
(b) using our website contact form: https://eqfix.eu/contact ;
(c) by email, using email@example.com
(d) by Facebook: https://www.facebook.com/EQFix/